Privacy Policy

This Privacy Notice applies to information collected from online users of this website. In this policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and choices you have with respect to your personal information. By using or accessing the site, you agree to the terms and conditions of use, including without limitation the terms of this Privacy Notice. If you do not agree to the collection or use and disclosure of your information or personal information as set forth herein, you may not use this Site.

 

1. General tracking information

Automatic Information Collection and Use

When you visit or interact with the Angels in the Field, LLC website, certain information may be collected automatically through standard website technologies and analytics tools. This information helps us understand how visitors use our website, improve functionality, enhance user experience, and maintain website security.

General tracking information may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Internet service provider

• Referring and exit pages

• Date and time of visits

• Pages viewed and links clicked

• Time spent on pages

• Search terms used on our website

• General geographic location information

• Website interaction and navigation patterns

This information is typically collected through cookies, log files, analytics tools, pixels, web beacons, and similar technologies. In most cases, the information collected does not directly identify individual users and is used in an aggregated or de-identified manner to analyze website performance and visitor behavior.

Angels in the Field, LLC may use general tracking information to:

• Operate and maintain the website;

• Improve website content, functionality, and user experience;

• Monitor website performance and security;

• Detect and prevent fraudulent or unauthorized activity;

• Analyze website traffic and trends;

• Measure the effectiveness of advertising and marketing campaigns; and

• Support business operations and service delivery.

 

General tracking information may be shared with authorized service providers, analytics providers, website hosting providers, and other vendors that assist us in operating and improving our website, subject to appropriate privacy and security protections.

By using our website, you acknowledge and consent to the collection and use of general tracking information as described in this Privacy Policy.

 

2.  Web-Based Tracking Technologies

Pixel tags, web beacons and other web-based technologies may be used in connection with some of our web pages and HTML-formatted e-mail messages to track the actions of users and email recipients, measure the success of our marketing campaigns, and compile statistics about the Service usage.

At times, we might use third-party advertising companies to send advertisements regarding goods and services that may be of interest to you when you access and use our website. We use information based on your access to and use of our website. These third parties, such as Google or Meta, may use unique cookies, web beacons, pixels, and other technologies to collect or receive information from the web and other places on the Internet to develop information to enable us to create targeted advertisement and measure the effects of our ads.

3.  Opting out of Web-Based Tracking Technology

For more information on these practices and to learn how to opt out of it in your desktop and mobile browsers on the device that you are using, visit:

• https://optout.aboutads.info/#/

• https://optout.networkadvertising.org/

You may also download the APPChoices app to opt-out in mobile apps at:

www.aboutads.info/appchoices.

If you would like to opt-out from the use of your information by Google Analytics, you may use the Google Analytics opt-out browser add-on designed for this purpose, which is available here:

https://tools.google.com/dlpage/gaoptout.

4.  IP Address

When you visit the Angels in the Field, LLC website, we may automatically collect certain information about your device and internet connection, including your Internet Protocol (IP) address. An IP address is a unique numerical identifier assigned to a device connected to the Internet.

We may use IP address information for a variety of legitimate business purposes, including:

• Maintaining website functionality and performance;

• Enhancing website security and preventing unauthorized access;

• Detecting and investigating fraudulent, malicious, or unlawful activity;

• Diagnosing technical issues and troubleshooting website operations;

• Analyzing website traffic and visitor trends;

• Understanding general geographic regions from which visitors access our website; and

• Improving the overall user experience.

IP address information is generally collected automatically as part of standard website operations and may be combined with other information collected through cookies, analytics tools, server logs, and similar technologies.

Angels in the Field, LLC does not use IP address information to personally identify individual website visitors except where necessary for security, legal compliance, fraud prevention, or other legitimate business purposes permitted by law.

IP address information may be shared with authorized service providers, analytics providers, security vendors, or governmental authorities when required by law or necessary to protect our website, systems, users, or legal rights.

 

 

 

5.  Automated Tracking

Automated tracking technologies may include:

• Cookies

• Web beacons

• Pixels

• Log files

• Analytics tools

• Similar tracking technologies

These technologies may collect information such as:

• Internet Protocol (IP) address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Time spent on pages

• Referring websites

• Date and time of website visits

• Website interactions and usage patterns

The information collected through automated tracking technologies is generally used to:

• Operate and maintain our website;

• Improve website performance and user experience;

• Analyze website traffic and visitor behavior;

• Measure the effectiveness of marketing and advertising efforts;

• Enhance website security; and

• Support business operations and service delivery.

Most web browsers allow users to manage cookie preferences through browser settings. Users may choose to disable or limit certain tracking technologies; however, doing so may affect the functionality of some features of our website.  We may utilize third-party analytics and technology providers to help us understand website performance and visitor engagement. These providers may collect information in accordance with their own privacy policies and applicable laws.  By continuing to use our website, you consent to the use of automated tracking technologies as described in this Privacy Policy, unless you disable such technologies through available browser or device settings.

6.  Do Not Track

The website does not take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set your browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page.

7. Use of Personal Information We Collect

We may collect and use personal information for legitimate business, operational, legal, and service-related purposes. The information we collect helps us provide high-quality care, respond to inquiries, communicate effectively, improve our services, and comply with applicable laws and regulations.

Personal information may be used to:

• Provide, coordinate, and manage requested services;

• Respond to inquiries, referrals, and requests for information;

• Schedule consultations, assessments, appointments, and services;

• Communicate with clients, family members, caregivers, applicants, referral sources, and website visitors;

• Send service-related notifications, reminders, and updates;

• Process employment applications and evaluate candidates for employment opportunities;

• Maintain records and documentation required for business operations and regulatory compliance;

• Improve our website, services, customer experience, and operational processes;

• Analyze website usage and performance trends;

• Protect the safety, security, rights, and property of Angels in the Field, LLC and those we serve;

• Detect, investigate, and prevent fraud, unauthorized activities, or violations of our policies;

• Comply with legal, regulatory, contractual, and reporting obligations; and

• Fulfill any other purpose disclosed at the time information is collected or as otherwise permitted by law.

We use personal information only for purposes that are reasonably necessary to operate our business, provide requested services, support employment-related activities, and maintain compliance with applicable laws and regulations.  We do not sell personal information to third parties and does not share personal information with third parties for their independent marketing or promotional purposes.

8. Protecting Your of Personal Information

We are committed to protecting the privacy and security of the personal information entrusted to us. We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

Access to personal information is limited to authorized personnel, contractors, and service providers who require such access to perform their duties or provide requested services. We strive to maintain appropriate security measures, including secure systems, employee training, access controls, and other safeguards designed to protect the information we collect and maintain.

While we take reasonable precautions to protect personal information, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure. As a result, we cannot guarantee absolute security of information submitted through our website, email communications, text messaging services, or other electronic means.

Individuals are encouraged to take appropriate measures to protect their own information, including maintaining secure passwords, using trusted networks, and promptly notifying us of any suspected unauthorized activity involving their personal information.

If we become aware of a security incident involving personal information, we will take appropriate steps to investigate the matter, mitigate potential risks, and comply with any applicable legal notification requirements.

Protecting the privacy, dignity, and trust of our clients, families, caregivers, applicants, and website visitors remains an important part of our commitment to providing compassionate and professional services.

 

 

 

 

 

9.  Sharing when required by law

We may disclose personal information, including mobile subscriber information, when required to do so by law or when we reasonably believe such disclosure is necessary to:

• Comply with applicable federal, state, or local laws, regulations, legal processes, court orders, subpoenas, or governmental requests;

• Respond to lawful requests from regulatory agencies, law enforcement authorities, or other government officials;

• Protect the rights, property, safety, and security of Angels in the Field, LLC, our clients, caregivers, employees, applicants, website visitors, or the public;

• Investigate, prevent, or address suspected fraud, security incidents, illegal activities, or violations of our policies;

• Enforce our agreements, terms of service, or contractual obligations; or

• Protect the health, safety, and welfare of individuals receiving care or services.

Any disclosure of information will be limited to the extent reasonably necessary to satisfy the applicable legal or regulatory requirement.

Except as described in this Privacy Policy, Angels in the Field, LLC does not sell, rent, or share personal information, including mobile subscriber information and SMS consent data, with third parties for their independent marketing or promotional purposes.

10.  Mobile Subscriber Information

We respect the privacy of mobile subscribers and is committed to protecting the information collected through our SMS, MMS, and text messaging programs.

Mobile phone numbers, text messaging opt-in data, consent records, message preferences, and related subscriber information are collected and maintained solely for the purpose of providing requested communications and services. This information may be used to facilitate appointment reminders, scheduling notifications, service updates, customer support communications, employment-related communications, and other authorized messages.

No mobile information will be shared, sold, rented, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.  All categories of mobile subscriber data, including text messaging originator opt-in information and consent records, are excluded from any information sharing with third parties except as required to facilitate message delivery through authorized service providers or as otherwise required by law.  We may share mobile subscriber information with trusted service providers that assist in delivering text messages, maintaining communication systems, or supporting business operations. Such providers are contractually obligated to safeguard the information and may only use it for authorized business purposes.

6. SMS, MMS and Text Messages Terms of Service

By providing your mobile phone number and opting in to receive SMS (Short Message Service), MMS (Multimedia Messaging Service), or other text communications from us you agree to these Text Messaging Terms of Service.

Types of Messages

By opting in, you may receive text messages related to:

• Appointment reminders

• Caregiver scheduling and service updates

• Client and family communications

• Employment and recruitment communications

• Application status updates

• Customer service responses

• Service-related notifications

• Promotional and marketing communications, where permitted by law

Consent

Your consent to receive text messages is voluntary and is not a condition of purchasing services or receiving care. By providing your mobile number, you certify that you are the authorized user of the mobile device and have authority to consent to receive messages at that number.

Message Frequency

Message frequency may vary depending on your relationship with Angels in the Field, LLC, the services you receive, your communication preferences, and your interactions with our organization.

Message and Data Rates

Message and data rates may apply according to the terms of your wireless carrier plan. Angels in the Field, LLC is not responsible for any charges imposed by your mobile carrier.

Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message. Upon receipt of your request, we will make reasonable efforts to discontinue future text communications, except where necessary for legal, safety, or service-related purposes.

7.  Privacy

We respect your privacy. Mobile phone numbers, SMS opt-in information, and text messaging consent data will not be sold, rented, or shared with third parties for their independent marketing purposes. Information collected through our text messaging program is subject to our Privacy Policy.

8.  Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your wireless carrier and other service providers.

9.  Changes to Terms

We reserve the right to modify these Text Messaging Terms of Service at any time. Any changes will become effective upon posting to our website. Continued participation in our text messaging program following any updates constitutes acceptance of the revised terms.

For example:

• Clients, customers, and guests: may receive information related to appointments, reminders on upcoming activities, information related to documentation and other relevant information.

• Job Applicants: information related to application status, interview times and dates, onboarding materials and other relevant information.

11.  Standard Messaging Disclosures

By opting in to receive text messages from Angels in the Field, LLC, you agree to receive SMS communications related to our services, appointments, scheduling, caregiver coordination, employment opportunities, account notifications, and other relevant communications. Message frequency may vary. Message and data rates may apply.   Consent to receive text messages is not a condition of purchase or receipt of services. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For additional information regarding how we collect, use, and protect your information, please review our Privacy Policy and Terms of Service.

 

 

12.  Consent for SMS Communications

By providing your mobile phone number to us, you consent to receive text messages related to our services, including appointment reminders, scheduling updates, caregiver coordination, service notifications, application updates, account-related communications, and other information relevant to your relationship with our organization.  With your consent, we may also send occasional marketing or promotional text messages regarding our services, events, educational resources, or special announcements. Consent to receive marketing text messages is not a condition of receiving services.  Message frequency may vary based on your interactions with us and the services you request. Standard message and data rates may apply according to your wireless carrier's plan.  You may opt out of receiving text messages at any time by replying STOP to any text message. After opting out, you may receive a confirmation message acknowledging your request. For assistance, reply HELP or contact us directly at 512-688-0517 or info@angelsinthefieldhomecare.com.

We do not sell, rent, or share mobile phone numbers with third parties for their independent marketing purposes.  While we take reasonable measures to protect information transmitted through our systems, text messaging is not always a secure method of communication. Individuals should avoid sending highly sensitive, confidential, or medical information through standard text messaging unless specifically instructed otherwise.  By providing your mobile phone number and opting in to receive text messages, you acknowledge and agree to the terms described in this Privacy Policy.  Information obtained as part of the SMS consent process will be used solely for the purposes outlined in this document and will not be shared with Third Parties except as required by law or as stated in other places in this policy. SMS, MMS and Text opt-ins will not be shared with any third party or affiliate company for marketing purposes.

This opting in, you authorize us to contact you by:

• sending text messages directly

• or through a conduit text messaging service

• And/or other communication to a cell phone using an automatic dialing system

• or an artificial or prerecorded voice message, at any number you provide.

You acknowledge that any text messages or prerecorded messages sent by us may contain sales or marketing content. You may revoke your consent and OPT-OUT for us to contact you at a specified telephone number by communicating your revocation to us through any reasonable means and/or by texting back the word "STOP".

 

 

13.  User Responsibilities

• Accurate Information. You are responsible for providing accurate contact information to ensure the delivery of messages.

• Device and Carrier Compatibility. SMS, MMS and test messaging communication is subject to compatibility with your mobile devices and carrier service.

We reserve the right to update or modify this term at any time. We will notify you of any changes through a message or an update to this document.

14.  Service Providers

Angels in the Field, LLC may engage trusted third-party service providers to assist in operating our business, delivering services, maintaining our website, processing communications, managing applications, performing analytics, processing payments, scheduling services, or supporting other business functions.

These service providers may have access to personal information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards to protect such information. We do not authorize our service providers to use or disclose personal information for purposes unrelated to the services they provide to us, except as required by law.

Examples of service providers may include website hosting providers, email and text messaging platforms, customer relationship management systems, payment processors, cloud storage providers, scheduling systems, background screening vendors, analytics providers, and other technology or business support partners.

We may share information with service providers when reasonably necessary to:

• Provide requested services.

• Communicate with clients, caregivers, applicants, and website visitors.

• Maintain and improve our website and operations.

• Comply with legal, regulatory, or contractual obligations; or

• Protect the rights, safety, and security of Angels in the Field, LLC and those we serve.

All information shared with service providers is subject to applicable privacy, confidentiality, and security requirements.  We use certain service providers to help us improve your experience as a customer of the company. These providers may collect any information that you share with them as a service user, including names, account numbers, and other information (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. You control the content that is provided.

These service providers may also collect:

• Device information (such as IP address, ISP, device and operating system type, operating system and client version, type of microphone or speakers, and other related information)

• System logs, including usage logs, backend logs, client logs

• Internal feature usage analytics

• Cookie identifiers

• Traffic data about the communications that take place through the platform (such as chat, video conferencing), which includes network monitoring data and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number, and destination number.

• Quality of Service data

• Fraud and threat analysis data

• Connection type and related information (e.g., connected over Wi-Fi)

• Geolocation information

These providers do not share your information with any third parties.

15.  Links to Third Party Websites

Our website may contain links to third-party websites, services, or resources that are not owned, operated, or controlled by Angels in the Field, LLC. These links are provided solely for your convenience and informational purposes.

Angels in the Field, LLC does not endorse, guarantee, or assume responsibility for the content, privacy practices, security, accuracy, or policies of any third-party website. Once you leave our website and access a third-party site, you are subject to the terms, conditions, and privacy policies of that third party.  We encourage users to review the privacy policies and terms of use of any third-party websites they visit before providing personal information or engaging in any transactions.

Angels in the Field, LLC shall not be liable for any damage, losses, or issues arising from your use of or reliance upon any third-party websites, products, services, or content.  The inclusion of a link on our website does not imply endorsement, sponsorship, or affiliation with the third party unless expressly stated otherwise.

 

 

16.  Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, disclosure, alteration, or destruction.

These safeguards may include secure website technologies, restricted access to sensitive information, employee training, password protection, and other security measures appropriate to the nature of the information we maintain. Access to personal information is limited to authorized personnel who require such access to perform their job duties or provide requested services.  While we strive to use commercially reasonable measures to protect your information, no method of electronic transmission over the Internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security of any information transmitted to or through our website.

Users are encouraged to take precautions to protect their own information, including safeguarding passwords, using secure networks, and notifying us immediately if they believe their information has been compromised.  If we become aware of a security incident involving personal information, we will take appropriate steps to investigate, mitigate potential harm, and provide any notifications required by applicable law.

17. Opt-Out

You may opt out of receiving marketing or promotional emails from us at any time by clicking the unsubscribe link included in our emails or by contacting us directly at info@angelsinthefieldhomecare.com. Once your request is received, we will process it in accordance with applicable laws and regulations.  You may also opt out of receiving marketing text messages by replying STOP to any text message received from us. Standard messaging and data rates may apply.

Please note that opting out of marketing communications does not affect our ability to send service-related communications that are necessary to respond to inquiries, provide requested services, fulfill contractual obligations, coordinate care, process applications, or comply with legal requirements.  Additionally, you may manage certain tracking technologies through your browser settings, cookie preferences, or device privacy controls. Blocking certain cookies or tracking technologies may affect the functionality of some features of our website.

 

18. Use of Browser's Settings and Signals

Many web browsers allow users to manage privacy preferences through browser settings, including controls related to cookies, tracking technologies, and website data collection. You may choose to modify your browser settings to block or delete cookies; however, doing so may affect the functionality and performance of certain features of our website.

Some browsers and devices offer a "Do Not Track" (DNT) setting or similar privacy signals intended to communicate a user's tracking preferences. Because there is currently no universally accepted standard for recognizing or responding to these signals, Angels in the Field, LLC does not currently respond to Do Not Track requests or similar browser-based privacy signals.  We may continue to collect information as described in this Privacy Policy regardless of such settings unless otherwise required by applicable law. We encourage users to review their browser privacy settings and adjust them according to their preferences.

 

19.  Visitors Who Reside Outside the United States

Angels in the Field, LLC is in the United States and provides services primarily to individuals residing within the United States. If you access our website from outside the United States, please be aware that any information you provide may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and submitting personal information, you consent to the collection, transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable U.S. laws.  If you are a resident of a jurisdiction outside the United States and believe you have specific privacy rights under your local laws, you may contact us at info@angelsinthefieldhomecare.com. We will make reasonable efforts to address your request in accordance with applicable legal requirements.

If you do not agree with the transfer or processing of your information in the United States, please do not use this website or submit personal information through our online forms.

 

20. State Privacy Laws

Residents of certain states may have additional privacy rights regarding their personal information under applicable state privacy laws. Depending on your state of residence, you may have the right to:

• Request access to personal information we collect about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to legal and regulatory requirements.

• Obtain information regarding the categories of personal information collected, used, disclosed, or shared.

• Opt out of certain data processing activities where applicable by law.

• Appeal certain decisions regarding privacy rights requests where required by law.

21. Children's Online Privacy Protection Act (COPPA)

Angels in the Field, LLC is committed to protecting the privacy of children. Our website and services are intended for adults seeking information about home care and personal assistance services for themselves or their loved ones. We do not knowingly collect, use, or disclose personal information from children under the age of 13.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take reasonable steps to delete such information from our records promptly.  Parents or legal guardians who believe their child has provided personal information through our website may contact us at info@angelsinthefieldhomecare.com to request review or deletion of that information.

By using this website, you represent that you are at least 13 years of age or are using the website under the supervision of a parent or legal guardian.

22. Can-SPAM Act

Angels in the Field, LLC complies with the Controlling the Assault of Non-Solicited Pornography and Marketing (CAN-SPAM) Act. We are committed to providing transparent and respectful email communications.

When you provide your email address through our website, you may receive communications related to our services, caregiver opportunities, community resources, newsletters, promotions, or other information that may be of interest to you.

All marketing emails sent by Angels in the Field will:

• Clearly identify the sender.

• Include accurate subject lines and content.

• Contain our contact information.

• Provide a clear method for opting out of future marketing communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly at info@angelsinthefieldhomecare.com. We will honor all unsubscribed requests in accordance with applicable laws and regulations.

Please note that even if you opt out of marketing communications, we may still send service-related communications necessary to provide care, respond to inquiries, process applications, or fulfill contractual obligations.

23. Disclaimer

The data contained in our Site is for informational purposes only and is not represented to be error-free. The company attempts to ensure that the data provided or otherwise displayed on our Site is accurate. However, the Site and its contents are provided on an "as is, as available" basis. Use of the Site and its contents is at your sole risk. We do not warrant that any functions of the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site will be free from viruses or other harmful components.  We make no warranties, either express or implied, concerning the content of the Site, including the accuracy, completeness, reliability or suitability of the Site.

24. Annual Review of Privacy Policy/Changes

We review and update our Privacy Policy annually. Our last review is posted at the top of this notice.  We reserve the right to change or revise this Privacy Policy at anytime without prior notice. 

25. Contact Us

For questions or concerns regarding your privacy, please contact us info@angelsinthefieldhomecare.com